Last Updated: January 27, 2026
This Service Level Agreement (“SLA”) defines the level of service, responsibilities, and commitments provided by LeadGenerationHive.com (“Company,” “We,” “Us”) to its clients (“Client,” “You”).
By purchasing or using our services, you agree to the terms outlined in this SLA.
1. Scope of Services
This SLA applies to all services offered by LeadGenerationHive.com, including but not limited to:
- B2B & B2C Lead Generation
- Exclusive Lead Delivery
- Pay-Per-Lead Services
- Local Lead Generation
- Cold Outreach Campaigns
- Lead Qualification & Nurturing
- CRM & API Integrations (where applicable)
Services are delivered based on the selected plan and agreed requirements.
2. Service Availability
We aim to provide consistent service availability throughout the active subscription period.
- Services are operational Monday to Friday, excluding public holidays
- Lead generation activities may run continuously depending on campaign type
- Temporary downtime may occur due to maintenance or third-party platform issues
3. Lead Quality Commitment
We commit to delivering:
- Exclusive leads (not shared with competitors)
- Leads generated based on agreed targeting criteria
- Pre-verified leads according to internal quality checks
However, we do not guarantee:
- Sales or conversions
- Response rates
- Revenue or ROI
Lead performance depends on external factors such as offer quality, pricing, follow-up speed, and market conditions.
4. Delivery Standards
- Leads are delivered digitally via email, CRM, dashboard, or shared documents
- Delivery may occur in batches throughout the billing cycle
- Monthly quotas must be consumed within the active billing period
Unused leads do not roll over to the next cycle.
5. Response & Support Levels
| Support Type | Response Time |
|---|---|
| Email Support | Within 24–48 business hours |
| Live Chat Support | Business hours |
| Priority Support (Growth & Premium) | Faster response |
| Dedicated Account Manager (Growth & Premium) | Assigned |
Response times are estimates, not guarantees.
6. Revisions & Optimization
We offer unlimited revisions within the scope of the selected plan, including:
- Targeting adjustments
- Industry or location changes
- Lead filtering refinements
Revisions do not reset delivery timelines or qualify for refunds.
7. Client Responsibilities
The Client agrees to:
- Provide accurate business and targeting details
- Respond to onboarding and clarification requests promptly
- Follow all applicable email, marketing, and data protection laws
- Use delivered leads ethically and legally
Delays caused by incomplete client input are not the responsibility of LeadGenerationHive.com.
8. Third-Party Dependencies
Our services may rely on third-party platforms such as:
- Email tools
- Advertising networks
- CRM systems
- Data providers
We are not responsible for service disruptions, policy changes, or restrictions imposed by third-party providers.
9. No Refund & Service Credits
Due to the digital nature of services:
- No refunds are provided under any circumstances
- Service credits are not guaranteed
- Issue resolution is handled through revisions and optimization
10. Confidentiality
Both parties agree to maintain confidentiality of:
- Business data
- Lead data
- Campaign strategies
- Any non-public information
Confidential information shall not be disclosed without written consent unless required by law.
11. SLA Breach & Limitations
Failure to meet service expectations does not constitute breach if caused by:
- Client-side delays
- Market limitations
- Third-party platform issues
- Force majeure events
Maximum liability is limited to the amount paid for the current billing cycle.
12. Termination
We reserve the right to suspend or terminate services if:
- SLA terms are violated
- Illegal or unethical activity is detected
- Abuse or misconduct occurs
Clients may request cancellation, effective from the next billing cycle only.
13. Changes to SLA
We may update this SLA at any time. Continued use of services after updates constitutes acceptance of revised terms.
14. Contact Information
For SLA-related questions or support, contact us at:
📧 General: contact@leadgenerationhive.com
📧 Support: support@leadgenerationhive.com
📧 Orders: order@leadgenerationhive.com
💬 Live Chat Support: Available on our website